Return Policy

How long do I have to return an item?

You have up to 7 days to return an item that meets requirements of return.

What items are eligible for return?

All items are eligible for return. The item should not be in damaged, unusable state, or have been used many times.

Are there any items that cannot be returned?

No, all items can be returned. The item should not be in damaged, unusable state, or have been used many times. Any item that has been repaired or unscrewed by other mechanics cannot be returned.

How do I initiate a return?

Communicate with us through a phone call or message.

Do you offer exchanges?

No, we don't offer exchanges.

Will I be charged for return shipping?

All return shipping costs are on you.

How will I receive my refund?

You will be refunded through cash when at our physical store and mobile money or bank transfer when not at the physical store.

How long does it take to process a return?

Processing a return can take up to 14 working days.

What should I do if I receive a damaged or defective item?

It is not possible. We test your item before it is delivered. However, when damaged on delivery, all costs are put on the delivering party. We exchange the damaged item for another similar one. We handle all damage on delivery issues. A customer is not involved in them.

Do you offer store credit for returns?

No, we do not offer store credit for returns.

What happens if I return an item after the return period?

We do not accept items returned after the return period.

Can I return an item bought on sale or with a discount?

Yes, you can return an item bought on sale or with a discount.

What is your policy on returning customized or personalized items?

Our policy on returning customized or personalized items is the same as our standard return policy.

Other points to note